Last Updated: March 1, 2026

At Muse ML, Inc., security is not an afterthought. It is foundational to everything we build. We understand that our customers trust us with their creative work, proprietary assets, and sensitive data. This page outlines the technical and organizational measures we employ to protect that trust.

Our Commitment to Security

Security is a core principle at Muse, embedded into our engineering culture, development processes, and operational practices. We take a defense-in-depth approach, layering multiple security controls to protect our platform, your data, and your creative content at every stage of the pipeline.

Our dedicated security team works continuously to monitor, detect, and respond to threats, while also proactively identifying and remediating vulnerabilities before they can be exploited.

Infrastructure Security

Cloud Infrastructure

Muse Studio is hosted on Amazon Web Services (AWS), leveraging enterprise-grade cloud infrastructure with a proven track record of reliability and security. Our infrastructure benefits from:

  • Multi-region deployment across geographically distributed AWS data centers for high availability and disaster recovery
  • Virtual Private Cloud (VPC) isolation with strict network segmentation and firewall rules
  • Auto-scaling to handle demand spikes without compromising performance or security
  • DDoS protection through AWS Shield and CloudFront edge locations
  • Infrastructure as Code (IaC) for reproducible, auditable deployments using Terraform

Encryption

We employ strong encryption at every layer:

  • In Transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. We enforce HTTPS across all endpoints and use certificate pinning where applicable.
  • At Rest: All stored data, including databases, file storage, and backups, is encrypted using AES-256 encryption. Encryption keys are managed through AWS Key Management Service (KMS) with automatic key rotation.
  • Processing: Sensitive data processed in memory is handled within secure compute environments with restricted access.

Network Security

  • Web Application Firewall (WAF) with custom rulesets to block common attack vectors
  • Intrusion Detection and Prevention Systems (IDS/IPS) monitoring network traffic in real time
  • Regular penetration testing conducted by independent third-party security firms
  • Automated vulnerability scanning of all production systems on a continuous basis
  • Network traffic logging and analysis for anomaly detection

Data Handling

How Your Creative Content is Processed

When you use Muse Studio to generate, edit, or transform creative content, your data follows a secure, well-defined pipeline:

  1. Upload and Ingestion: Your input content is transmitted over an encrypted connection and temporarily stored in a secure staging area.
  2. Processing: Our AI models process your content within isolated compute environments. Each processing job runs in its own sandboxed container with no cross-tenant data access.
  3. Output Delivery: Generated content is encrypted and delivered back to your workspace. Temporary processing artifacts are purged within 24 hours.
  4. Storage: Final outputs stored in your project workspace are encrypted at rest and accessible only through your authenticated account.

Data Isolation

We maintain strict data isolation between tenants:

  • Each customer's data is logically separated with unique encryption keys
  • Processing environments are containerized and ephemeral; no data persists between jobs
  • Access to customer data requires multi-factor authentication and is restricted to authorized personnel on a need-to-know basis
  • All data access is logged and auditable

Data Retention and Deletion

  • Active project data is retained for the duration of your subscription
  • Upon account termination, all associated data is permanently deleted within 30 days
  • You can request immediate deletion of specific assets or your entire account at any time
  • Backups are retained for disaster recovery purposes and are automatically purged on a rolling 90-day cycle

Ethical AI Practices

Licensed and Authorized Training Data

Muse ML is committed to ethical AI development. Our models are trained exclusively on:

  • Licensed datasets obtained through direct agreements with content creators, publishers, and rights holders
  • Public domain content that is freely available for use
  • Proprietary data created or commissioned by Muse for training purposes
  • Opt-in contributor programs where creators voluntarily contribute works and are fairly compensated

No Scraping, No Unauthorized Use

We do not scrape websites, social media platforms, or any other sources to collect training data. We do not use customer content to train our models unless you explicitly opt in and provide written consent. Your creative work remains yours.

Bias and Fairness

We actively work to identify and mitigate bias in our AI models through:

  • Regular audits of model outputs across diverse demographics and use cases
  • Diverse and representative training datasets
  • Dedicated research partnerships with academic institutions focused on AI fairness
  • Transparent reporting on model capabilities and known limitations

Content Safety

Our platform includes built-in content safety measures:

  • Automated content moderation to prevent generation of harmful or prohibited content
  • Configurable safety filters that organizations can adjust to their policies
  • Human review processes for edge cases and reported content
  • Regular updates to safety systems based on emerging risks and community feedback

Compliance

Standards and Certifications

Muse ML maintains compliance with industry-recognized security standards:

  • SOC 2 Type II: We have completed our SOC 2 Type II audit, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy. Audit reports are available to customers under NDA.
  • GDPR: We comply with the General Data Protection Regulation for customers in the European Economic Area, including data processing agreements, data subject rights, and cross-border transfer mechanisms (Standard Contractual Clauses).
  • CCPA: We comply with the California Consumer Privacy Act, providing California residents with the right to know, delete, and opt out of the sale of personal information.
  • HIPAA: For qualified healthcare customers, we offer Business Associate Agreements (BAAs) and additional safeguards to support HIPAA compliance.

Vendor Management

We maintain a rigorous vendor management program to ensure that our third-party service providers meet our security and privacy standards. All vendors undergo security assessments before onboarding and are subject to regular reviews.

Audit and Monitoring

  • Continuous monitoring of all production systems with real-time alerting
  • Comprehensive audit logging of system access, configuration changes, and data operations
  • Quarterly internal security reviews and annual third-party penetration tests
  • Regular tabletop exercises to test incident response readiness

Incident Response

Our Process

We maintain a comprehensive incident response plan that follows industry best practices:

  1. Detection: Automated monitoring systems and human analysis identify potential security incidents around the clock.
  2. Triage: Our security team assesses severity, scope, and potential impact within minutes of detection.
  3. Containment: Immediate actions are taken to isolate affected systems and prevent further exposure.
  4. Eradication: The root cause is identified and eliminated through patches, configuration changes, or other remediation measures.
  5. Recovery: Systems are restored to normal operation with enhanced monitoring in place.
  6. Communication: Affected customers are notified within 72 hours of confirmed incidents, as required by applicable regulations. We provide clear, transparent updates throughout the resolution process.
  7. Post-Incident Review: Every incident undergoes a blameless post-mortem to identify lessons learned and prevent recurrence.

Responsible Disclosure

We encourage security researchers to report vulnerabilities responsibly. If you discover a potential security issue, please contact us at security@museml.com. We commit to:

  • Acknowledging your report within 24 hours
  • Providing regular updates on our investigation
  • Resolving confirmed vulnerabilities promptly
  • Recognizing your contribution (with your permission) in our security acknowledgments

Contact Our Security Team

If you have questions about our security practices, need to report a security concern, or would like to request our SOC 2 report, please reach out:

Security Team
Email: security@museml.com

Data Protection Officer
Email: dpo@museml.com

Muse ML, Inc.
1234 Innovation Drive, Suite 500
San Francisco, CA 94105

For urgent security matters, please include "URGENT" in your email subject line to ensure priority handling.