Effective Date: January 1, 2026
Last Updated: March 1, 2026
Muse ML, Inc. ("Muse," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our newsletter
- Request a demo or contact our sales team
- Participate in surveys, promotions, or contests
- Submit support requests
This information may include your name, email address, phone number, company name, job title, billing address, and payment information.
Usage Data
We automatically collect certain information when you access or use our Services, including:
- Device Information: Browser type, operating system, device identifiers, and screen resolution
- Log Data: IP address, access times, pages viewed, referring URL, and actions taken within the platform
- Session Data: Feature usage patterns, project configurations, and workflow interactions
- Performance Data: Load times, error logs, and system diagnostics
Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. These technologies help us:
- Maintain your session and preferences
- Analyze usage patterns and platform performance
- Deliver relevant content and communications
- Measure the effectiveness of our marketing campaigns
You can control cookie preferences through your browser settings or our cookie consent manager. For more details, see the "Your Rights" section below.
Creative Content
When you use Muse Studio to generate, edit, or process creative content (images, audio, video, text), we may temporarily process this content on our servers. Please refer to our Data & Security page for details on how creative content is handled.
How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain our Services: Operate, deliver, and improve the Muse Studio platform
- Account management: Create and manage your user account, authenticate your identity, and process transactions
- Communication: Send transactional emails, respond to inquiries, provide customer support, and deliver product updates
- Analytics and improvement: Analyze usage trends, diagnose technical issues, and develop new features
- Personalization: Tailor your experience, recommend features, and display relevant content
- Security: Detect, prevent, and address fraud, abuse, and security incidents
- Legal compliance: Comply with applicable laws, regulations, and legal processes
- Marketing: With your consent, send promotional communications about our products, events, and partnerships
Data Sharing and Third Parties
We do not sell your personal information. We may share your information with the following categories of third parties:
Service Providers
We engage trusted third-party companies to perform services on our behalf, including:
- Cloud infrastructure and hosting (e.g., Amazon Web Services)
- Payment processing (e.g., Stripe)
- Email delivery and communication tools
- Analytics and monitoring platforms
- Customer support software
These providers are contractually bound to use your information only as necessary to perform their services and in accordance with this Privacy Policy.
Business Partners
With your consent, we may share information with strategic partners for co-marketing activities, joint offerings, or integrations that enhance your experience.
Legal and Safety
We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:
- Comply with legal obligations or respond to lawful requests
- Protect and defend the rights or property of Muse ML, Inc.
- Prevent or investigate potential wrongdoing
- Protect the personal safety of users or the public
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Data Security
We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, regular security audits, and intrusion detection systems. For more details, please visit our Data & Security page.
While we strive to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain legal exceptions
- Portability: Request a copy of your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly
- Cookie Preferences: Manage your cookie settings through our consent manager or your browser settings
- Restrict Processing: Request that we limit how we use your data in certain circumstances
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at privacy@museml.com. We will respond to your request within 30 days, or as required by applicable law.
Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@museml.com.
International Data Transfers
If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data during international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will:
- Post the updated policy on this page with a revised "Last Updated" date
- Notify you via email or a prominent notice within our platform
- Obtain your consent where required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Muse ML, Inc.
Email: privacy@museml.com
Address: 1234 Innovation Drive, Suite 500, San Francisco, CA 94105
Phone: (415) 555-0199
For data protection inquiries in the European Union, you may also contact our Data Protection Officer at dpo@museml.com.